Alwanet Media – Privacy Policy

Last Updated: November 20, 2025

Welcome to Alwanet Media (“we,” “us,” or “our”). Protecting your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data. By using our website (www.alwanetmedia.com), submitting lead forms, messaging us on social media, or otherwise interacting with us, you agree to the practices described here.

1. Information We Collect

We collect personal information from various sources, including:

  • Website: When you visit our website, fill out contact or lead-generation forms, or use our chat tools.

  • Meta Ads Lead Forms: When you submit your details via lead-generation forms on Facebook, Instagram, or other Meta platforms.

  • Social Media Messages: When you message us on our social media channels (LinkedIn, Instagram, etc.).

  • Direct Leads: When you contact us directly (via phone, email, in-person) and provide your information.

2. How We Use Your Information

We use the data we collect for the following purposes:

  1. Marketing & Sales

    • To follow up with leads and potential clients

    • To send you information, newsletters, proposals, or other marketing materials only if you have given your consent

  2. Internal Analytics

    • To understand trends (which services are most in demand, customer behavior, campaign performance)

    • To improve our website, ad campaigns, and service offerings

  3. Communications

    • To respond to your inquiries (via email, phone, social media)

    • To manage client relationships

Important: We do not sell or trade your personal data to third-party businesses. Your information is used strictly for Alwanet Media’s marketing and business development.

3. Legal Basis & Consent

Because we operate in the UAE, we comply with the UAE Personal Data Protection Law (PDPL) (Federal Decree Law No. 45 of 2021).

Key legal points under UAE PDPL:

  • Consent: We rely on your explicit, specific, and unambiguous consent to collect and process your personal data for marketing purposes.

  • Right to Withdraw Consent: You have the right to withdraw your consent at any time.

  • Right to Object: You may object to processing of your personal data for direct marketing.

  • Purpose Limitation: We only use your personal data for the purposes we declared when collecting it.

  • Data Minimization: We only collect the data we need.

4. Data Security

We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. This includes:

  • Secure storage (encrypted where reasonable)

  • Access controls so only authorized personnel can view sensitive data

  • Regular review of our security practices

5. Data Sharing & Third Parties

  • We do not sell your personal data to third parties.

  • We may share your data internally within Alwanet Media (e.g., sales, marketing team) to serve the purposes described above.

  • If we use third-party tools (e.g., email marketing platforms, CRM), we ensure they are secure and comply with data protection standards.

  • If cross-border transfers of data are needed, we will ensure compliance with PDPL requirements.

6. Data Retention

  • We retain your personal data as long as it is required for our marketing and business purposes, or until you request deletion.

  • If you withdraw your consent, we will stop using your data for marketing and will retain or delete it in accordance with applicable legal requirements.

7. Your Rights

Under the UAE PDPL, you have the following rights as a data subject:

  • Right of Access: You can request access to the personal data we hold about you.

  • Right of Rectification: You can ask us to correct inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”): You can request deletion of your personal data, subject to legal constraints.

  • Right to Restrict Processing: You can ask us to limit how we process your data (for example, stop using it for marketing).

  • Right to Object: You can object to direct marketing processing.

  • Right to Data Portability: You can request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information below.

8. Cookies and Tracking

  • We may use cookies, web beacons, and similar tracking technologies on our website to understand user behavior, improve the site, and run marketing campaigns.

  • In accordance with PDPL, we will obtain explicit consent for such tracking when required.

  • You can opt-out of non-essential cookies via your browser settings or through our cookie banner (if available).

9. Telemarketing & Electronic Communications

  • For direct marketing via phone, email, SMS, or other electronic means, we will request prior opt-in consent where required.

  • You may unsubscribe or opt-out of communications at any time by contacting us or using any “unsubscribe” mechanism we provide.

10. Changes to This Policy

We may update this Privacy Policy from time to time (for example, as legal requirements change or we change how we use data). When we do, we will:

  • Update the “Last Updated” date at the top.

  • Notify you of major changes (e.g., via our website or email, depending on how you interacted with us).

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, you can contact us at:

Alwanet Media
Email: info@alwanetmedia.com
Phone: +971 5070 44556
Address: 26th Floor, Amber Gem Tower, Ajman

12. Complaint or Dispute

If you believe we are not complying with your data protection rights, you have the right to file a complaint with the UAE Data Office, which is the authority overseeing data protection under the PDPL.

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